Every order is prepared with care and dispatched within 1–2 business days, following a final quality check. Delivery timelines beyond this depend on your location and the courier partner handling your order.

Yes. As soon as your order is dispatched, we will share tracking details by email so you may follow its journey to your door.

At present, we ship across India. If you are writing to us from outside India, please contact us at support@rojia.in and our team will be glad to assist you.

Most orders are shipped as a single consignment. In the rare instance that items are sent separately, you will receive tracking details for each shipment individually.

No. We offer complimentary shipping across India on every order, with no minimum purchase required.

Please write to us at support@rojia.in as soon as possible after placing your order. We are able to amend your address only if the order has not yet been dispatched.

During major festive periods, or in the event of unforeseen courier delays, dispatch and delivery may take slightly longer than usual. We appreciate your patience during these periods and will keep you informed if your order is affected.

Please write to us at support@rojia.in with your order number, and our team will trace your shipment with the courier partner and update you promptly.

We accept returns only in the case of a genuine manufacturing defect, and only within India. Requests must be raised within 7 days of delivery, after which we are unable to accept them.

Yes. One exchange is permitted per order, most often for size. Please note that sale items are not eligible for exchange.

Approved returns are issued as Store Credit, redeemable against any future ROJIA purchase, once the item has passed our quality inspection. Please note that refunds are not issued to the original payment method.

This refers to a genuine flaw in construction or fabric, such as a stitching error or a fault in the weave, rather than the natural characteristics of handwoven or hand-printed textiles, such as gentle print irregularity or fabric texture.

Simply write to us at support@rojia.in within 7 days of delivery, along with your order number and clear photographs of the concern, and our team will guide you through the next steps.

Pickup is generally arranged within 5–6 business days. Once the item reaches us, it undergoes a quality inspection, following which Store Credit is issued. We will keep you updated by email throughout.

Sale items are considered final and are not eligible for return or exchange, except in the case of a verified manufacturing defect.

If your preferred size is unavailable, we will issue Store Credit instead, so you may shop with us again once the right piece becomes available.

No. We currently accept prepaid online payments only, which allows us to keep checkout swift, secure, and fully traceable.

No, you are welcome to check out as a guest. Creating an account simply allows you to track orders and revisit your details more easily.

Yes, orders may be cancelled within 12 hours of being placed. Please note that cancellations are processed only as Store Credit.

We accept UPI, all major debit and credit cards, net banking, and popular digital wallets, processed through a secure, encrypted checkout.

Yes. All payments are processed through an encrypted, secure gateway, and your card or banking details are never stored or visible to us directly.

In most cases, this amount is automatically reversed by your bank within 5–7 business days. If it does not reflect after this period, please write to us at support@rojia.in with your transaction reference.

Our team is reachable at support@rojia.in, Monday to Saturday, 10:30 AM to 6:30 PM IST, and we aim to respond as promptly as possible.

A confirmation email is sent immediately upon successful payment, along with a summary of your order. Please check your spam or promotions folder, and if it is still missing, write to us at support@rojia.in and we will resend it.